Terms of Sale

Welcome to www.nexgengroup.com! By using our website, you agree to the following terms and conditions. Please read them carefully.

  1. Offer and Acceptance of Products

1.1 Seller’s Offer:

  • The Seller offers to sell the Products listed on www.nexgengroup.com.
  • Upon agreeing to purchase these Products, the Buyer accepts the offer.

1.2 Cancellation Rights:

  • NexGen Group FZC reserves the right to cancel any sale transaction, listing, or acceptance:
    • In accordance with the Seller Agreement, Terms of Sale, Website Terms of Use, or Privacy Policy.
    • Under any contract or policy between NexGen Group FZC, the Seller, or the Buyer.
    • Based on orders or instructions from statutory, quasi-judicial, or judicial authorities.
  1. Products

2.1 Product Listings:

  • Product details, warranties, and specifications are governed by the information provided by manufacturers, Sellers, and brand owners.
  • These Terms of Sale supplement those details.

2.2 Intended Use:

  • NexGen disclaims liability for accidents related to material handling or storage.
  • Buyers are responsible for proper material handling.

2.3 Availability:

  • In certain circumstances, a Product may become unavailable for delivery after purchase.
  1. Buyer and Seller Obligations
  • Buyer:
    • Use www.nexgengroup.com for legitimate purposes related to displayed supplies.
    • Provide accurate information during transactions.
    • Maintain confidentiality of login credentials.
  • Seller:
    • Accurately list products, including specifications and prices.
    • Fulfill orders promptly and communicate with buyers.
  1. Commitment
  • Platform Maintenance:
    •  Ensures the smooth functioning of www.nexgengroup.com.
    • Regular updates and enhancements are part of our commitment.
  • Dispute Resolution:
    • We facilitate fair resolution of disputes between buyers and sellers.
    • Contact our support team for assistance.
  1. Price Revisions and Amendments
  • Price Changes:
    • Prices may be revised annually based on predefined criteria.
    • Changes will be communicated transparently.
  • Amendments:
    •  reserves the right to modify these terms.
    • Users will be notified of any amendments.
  1. Privacy and Communication
  • Privacy Policy:
    • Our Privacy Policy outlines how we collect, use, and protect personal information.
    • Review it for details.
  • Communication Channels:
    • Reach us via the WhatsApp link provided on the website.
    • Utilize the chat window for real-time assistance.
    • For general inquiries, contact our support team via email.
  1. Jurisdiction
  • UAE Law:
    • These terms are governed by the laws of the United Arab Emirates.
    • Any disputes shall be resolved in UAE courts.

2.3 Unavailability of Products

In certain circumstances, a Product may become unavailable for delivery after the purchase transaction. If this occurs:

  • The Seller reserves the right to cancel or instruct www.nexgengroup.com to cancel the purchase transaction.
  • The Buyer shall have no recourse against the Seller or www.nexgengroup.com.
  • www.nexgengroup.com. will determine the mode of payment reversal.

2.4 Seller’s Representations and Warranties

With respect to the sale of Products by the Seller to the Buyer, the Seller represents and warrants:

  • Quiet Possession:
    • The Buyer shall have and enjoy quiet possession of the Products.
    • The Products shall be free from any charge or encumbrance in favor of third parties.
  • Entitlement to Warranties:
    • The Buyer shall be entitled to all warranties and other benefits applicable to the Product.
  • Product Description and Specifications:
    • The Product shall meet the description and specifications provided on the www.nexgengroup.com website.
  1. Pricing Information

3.1 Selling Price:

  • The Selling Price of the Product is subject to change without notice before purchase.
  • The Selling Price is provided on the website “as is” based on information from the Seller.

3.2 VAT:

  • All prices are exclusive of VAT unless explicitly stated otherwise.
  1. Delivery of the Product

4.1 Product Guarantee:

  • The Seller guarantees that the Products are not faulty and meet all details and specifications provided on the www.nexgengroup.com website.
  • Any damage or loss during delivery is the Seller’s liability, not the Buyer’s.

4.2 Alternate Shipping Address:

  • If the Buyer’s order is not serviceable by the Seller, an alternate shipping address can be provided for delivery.

4.3 Dispatch Time:

  • Please note that there is no guaranteed dispatch time.
  • Any information about dispatch time is an estimate and should not be solely relied upon.

4.4 Acceptance of Delivery:

  • If the Buyer neglects or refuses to accept the delivery of the Product, the Seller’s obligations remain unchanged.

4.4 Non-Acceptance of Delivery

If the Buyer neglects or refuses to accept the delivery of the Products ordered, the following consequences apply:

  • Liability to the Seller:
    • The Buyer may be liable to the Seller for such non-acceptance.
    • Any loss of fees or charges that NexGen Group FZC and its third parties would have earned from the Seller if the delivery or transaction had been completed shall be borne by the Buyer.
  1. Return Policy for Products

5.1 Complaints and Refunds:

  • Buyer complaints related to product refunds or replacements will be processed in accordance with the Return Policy available at www.nexgengroup.com Return Policy.

5.2 Packaging Assurance:

  • The Buyer must ensure that the Product’s packaging is not damaged or tampered with before accepting delivery.

5.3 Additional Terms for Returns:

  • Depending on the nature and category of the Product, additional return terms may apply.
  • These terms may be specified on the www.nexgengroup.com website or communicated by the Seller during the purchase.

5.4 Reversal of Price:

  • If the return of a Product is properly accepted by the Seller, NexGen Group FZC will decide the mode of price reversal.

5.5 Final Decision on Refunds:

  • If the returned Product is not accepted by the Seller, the final decision regarding the refund request lies with NexGen Group FZC and cannot be disputed.
  1. Cancellation of Transactions/Orders

6.1 Cancellation by Seller:

  • The Seller reserves the right to refuse or cancel any order at its sole discretion.
  • NexGen Group FZC will determine the mode of payment reversal in case of pre-paid order cancellations.

6.2 Cancellation by the Buyer:

  • If the Seller receives a cancellation notice and the order has not been processed, the Seller may cancel the order and refund the entire amount to the Buyer within a reasonable period.
  • Orders that have already been processed cannot be canceled by the Seller.